Associate, WFM Real Time Management Onsite

The Associate - Real-Time Management is a key member of the Workforce Management team, responsible for real-time monitoring and management of staffing levels, queue performance, and service level adherence across multiple client programs.

Requirements

• Minimum of 1-2 years of call center experience
• Workforce management experience required
• Strong computer and analytical and MS Excel skills
• Experience with CMS and NICE IEX software
• Comfortable working in a fast paced environment
• Strong communication skills
• Ability to make decisions in time sensitive ambiguous situations
• Ability to simplify complex operations into repeatable processes

Benefits

• medical
• dental
• vision insurance
• comprehensive employee assistance program
• registered retirement savings plan
• paid time off
• holidays
• paid learning days