Member Care Workforce Analyst
CentivoBuffalo, New York, United States • New York, New York, United States • Buffalo, New York, United States
Posted October 30, 2025
Full Time
About the Company
Centivo is an innovative healthcare company founded in 2017, dedicated to making healthcare more affordable for employers and employees. Through a primary care-centered health plan partnered with leading local health systems, Centivo offers self-funded health plans that reduce the total cost of care by up to 30%, providing tangible value to all stakeholders. The company serves diverse clients from small businesses to Fortune 100 enterprises and is committed to transparency in its hiring process.
Job Description
Centivo is seeking a Workforce Management Analyst to manage daily schedules for call centers. This role involves monitoring, scheduling, and optimizing agent performance based on KPIs. The specialist will collaborate with management to identify productivity improvements and ensure service level agreements are met, as well as assisting with system setup and testing.
Requirements
- Proven ability to manage multiple commitments and deadlines with reliability.
- Strong written and oral communication skills.
- Intermediate skills in Excel.
- Experience measuring time performance.
Benefits
- Competitive salary
- Health insurance
- Paid Time Off
