Centivo is seeking a Senior Salesforce Administrator to support, enhance, and scale the Salesforce platform across the business. The role will partner closely with leadership and cross-functional teams to design, build, optimize, and support Salesforce solutions that improve process efficiency, strengthen data quality, and enable more informed decision-making across the organization.
Requirements
- Own the day-to-day administration of Salesforce, including user setup, permissions, objects, page layouts, and system configurations.
- Build, maintain, and optimize complex Flows, validation rules, and other automation within Salesforce.
- Troubleshoot and resolve system issues, including identifying and debugging automation conflicts.
- Support enhancements to business processes using Salesforce as a core system of record.
- Translate business requirements into scalable Salesforce solutions that support operational efficiency and business goals.
- Improve workflows across lead management, pipeline management, renewals, customer lifecycle, and other operational processes.
- Identify process inefficiencies and recommend scalable improvements.
- Support data structures and processes related to ACV, renewals, expansion, churn, and multi-year contracts.
- Ensure data accuracy and consistency to support reporting, forecasting, and business decision-making.
- Understand and apply how Salesforce system design impacts revenue reporting.
- Build and maintain reports and dashboards to support pipeline, revenue, and performance visibility.
- Support executive-level reporting needs through accurate, timely, and actionable Salesforce reporting.
- Ensure reporting accuracy through strong data management and governance practices.
- Support and maintain integrations between Salesforce and related systems, including HubSpot, LinkedIn Sales Navigator, Ironclad, and Microsoft SharePoint.
- Support lead flow, data enrichment, and deduplication processes across integrated systems.
- Troubleshoot integration issues and maintain data consistency across platforms.
- Implement validation rules and data quality controls to strengthen system integrity.
- Monitor, identify, and resolve data inconsistencies within Salesforce and connected systems.
- Establish and support scalable data governance standards and best practices.
- Own Salesforce training and onboarding for users across the business.
- Develop training materials, process documentation, and user guidance resources.
- Drive user adoption and promote best practices across teams.
- Serve as the primary point of contact for Salesforce user support.
- Manage and prioritize a backlog of Salesforce enhancements, requests, and system improvements.
- Lead cross-functional initiatives from requirements gathering through delivery and implementation.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
