Service Delivery Manager
Centre TechnologiesTulsa, Oklahoma, United States
Posted January 7, 2026
Full Time
About the Company
Centre Technologies is a leading IT services provider in Texas and Oklahoma, offering managed services, cloud computing, cybersecurity, and Microsoft solutions. With a focus on delivering enterprise-level experience and personalized service, Centre Technologies is known for its expertise in SOC 2 Type II compliance, CMMC-AB registration, and partnerships with Dell EMC, Microsoft, Cisco, and RingCentral. The company's commitment to customer satisfaction and industry accolades make it a top choice for businesses looking to eliminate IT headaches.
Job Description
We are looking for a Service Delivery Manager to lead a team of consultants, ensure exceptional service quality for our managed services clients, and drive continuous improvement in service delivery.
Requirements
- Ensure quality, security, and compliance for all clients
- Manage work distribution and ensure timely resolution to customer issues
- Drive proactive client management and SLA adherence
- Handle ticket escalation and critical issue resolution
- Maintain documentation and compliance standards
- Drive, manage and report on monthly and quarterly Service Desk KPIs
- Manage deployment, maintenance, and upgrades of systems and tools
- Support onboarding for new clients
- Support team development and career growth
- Participate in recruitment and selection of new team members
- Review and approve time/expense entries
Benefits
- Hybrid work options
- Paid time off
- Holidays
- Comprehensive medical, dental, and vision coverage
- 401(k) with employer match
- Professional growth opportunities
