Service Delivery Manager (6 month contract)

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. The company is looking for a Service Delivery Manager to lead the delivery of managed services for high-impact client accounts under the CEM program.

Requirements

• Bachelor's degree in IT, Business, or related discipline required
• 7+ years of experience in service delivery, managed services, or IT operations
• Strong knowledge of ITIL v4, including incident, change, and problem management workflows
• Experience using ITSM platforms, particularly ServiceNow
• Exceptional communication, negotiation, and executive presentation skills
• Demonstrated success in client relationship management and delivery governance
• ITIL v4 Certification required; PMP or equivalent certification preferred

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off