Support Agent (IT & Telephony Support)

At Call Box, we believe people are the core of our business success. Our mission is to grow people—whether that's through professional development, cutting-edge tools, or a culture that embraces a growth mindset. We’re a Dallas-based tech company building innovative AI solutions that help businesses transform the way they handle phone calls and customer communication.

Requirements

• 1–2 years of experience in customer service or technical support, preferably in a call center or IT helpdesk
• Basic understanding of Telephony
• Proficiency with Microsoft Office 365 tools (Outlook, Excel, Word, Teams, etc.)
• Familiarity with mobile operating systems (iOS, Android)
• Experience using ticketing systems (e.g., Zendesk, Salesforce, Jira)
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Comfortable working in a fast-paced, team-oriented environment
• High attention to detail and documentation

Benefits

• Competitive salary
• Full medical, dental, and vision insurance
• 401k with company match through Fidelity
• Gym reimbursement
• Reading & wellness allowances
• Bi-weekly catered breakfasts
• Quarterly company events