Customer Service Representitive I

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This is a remote position.

Requirements

• Take inbound calls and makes outbound calls as needed.
• Analyzes client and provider inquiries to determine appropriate steps for resolution.
• Performs review of claim history to ensure accurate information is communicated to internal and external customer.
• Works directly with internal departments and management for resolution of Customer Service inquiries.
• Able to accurately communicate CERIS findings to clients and providers in written and verbal format.
• Maintain reports and spreadsheets as needed.
• Additional duties as assigned.

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off