Customer Experience Operation Manager
Cermati.comEast Jakarta, Indonesia
Posted March 2, 2026
Full Time
About the Company
Cermati.com is a fintech startup based in Jakarta founded by ex-Silicon Valley engineers. The company aims to make financial information accessible and useful through technology, enabling individuals to take control of their finances and save money. Cermati offers products that help users make informed financial decisions, focusing on transforming the Indonesian financial landscape with innovative solutions.
Job Description
Indodana is a financial technology brand operated by PT Indodana Multi Finance, providing consumer financing solutions. The Customer Experience Operation Manager will lead a team to achieve service level agreements (SLAs) and performance targets, design and implement customer support workflows, and ensure timely and satisfactory resolution of customer cases.
Requirements
- Bachelor's degree in Business, Communications, or a related field
- Minimum 15 years of experience in customer service, with at least 5 years in a managerial role
- Strong leadership, interpersonal, and conflict resolution skills
- Proficiency in customer service software
- Excellent communication skills in written and spoken form
- Analytical mindset with the ability to interpret service data and generate actionable insights
- Ability to work under pressure and manage high-volume service operations
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance