Customer Support Officer
Cermati.comWest Jakarta, Banten, Indonesia
Posted March 3, 2026
Full Time
About the Company
Cermati.com is a fintech startup based in Jakarta founded by ex-Silicon Valley engineers. The company aims to make financial information accessible and useful through technology, enabling individuals to take control of their finances and save money. Cermati offers products that help users make informed financial decisions, focusing on transforming the Indonesian financial landscape with innovative solutions.
Job Description
Cermati is a financial technology (fintech) startup based in Indonesia that simplifies the process of finding and applying for financial products. Our team is building a world-class fintech company in Indonesia with a culture of openness, transparency, drive, and meritocracy.
Requirements
- Serve customers by telephone, face to face and email
- Maintain the confidentiality customer privacy including complaints or requests from customers
- Provide solutions to customer complaints