Customer Support Team Leader
Cermati.comSpecial capital Region of Jakarta, Indonesia
Posted August 28, 2025
Full Time
About the Company
Cermati.com is a fintech startup based in Jakarta founded by ex-Silicon Valley engineers. The company aims to make financial information accessible and useful through technology, enabling individuals to take control of their finances and save money. Cermati offers products that help users make informed financial decisions, focusing on transforming the Indonesian financial landscape with innovative solutions.
Job Description
Customer Support Team Leader responsible for leading a team, developing team members, and ensuring customer satisfaction through timely resolution of complaints and requests.
Requirements
- Diploma, Bachelor's Degree, any field
- Minimum 1 year of experience in managing a team, preferably as a Team Leader/Supervisor in Customer Service
- Knowledge of customer handling and analytical skills
- Willingness to work with shift schedules
- Good leadership and motivation skills
- Interpersonal skills with the ability to cooperate with people from other departments
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
