Client Services Representative

Support Financial Advisors with running their day-to-day Investment practice, enhancing customer service level and experience. Prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies.

Requirements

• Act as a liaison between registered representatives and their clients
• Answer phones, schedule appointments, and prepare materials for client meetings
• Prepare and complete client paperwork and follow up tasks to support registered representative
• Maintain client records and retention management within corporate requirements
• Conduct proactive outreach to clients and registered representatives on time sensitive activities
• Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients' expectations for timely service delivery are met
• Educate clients on account services, capabilities, and new technology
• Complete required corporate training on new technologies and follow implementation guidelines
• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes

Benefits

• Inclusive health, dental, vision and life insurance plans
• Easy access to mental health benefits
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days
• 401(k) Savings plan with a generous company contribution
• Paid parental leave
• Health Savings and Flexible Spending Account options
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more