IT Service Associate

The IT Service Associate plays a key role in delivering a reliable, seamless technology experience for employees across the organization. The role involves providing internal point of contact for end-user technology support, overseeing day-to-day administration of the end-user technology environment, and partnering with the Managed Service Provider (MSP) to ensure timely and effective issue resolution.

Requirements

• 1–3 years of experience in technology support, service coordination, or IT operations, including internships or hybrid roles.
• Strong problem-solving skills with the ability to gather context, communicate clearly, and ensure issues are resolved, even when handled by an external support provider.
• Excellent communication and interpersonal skills, with the ability to support employees at all levels of the organization.
• A high degree of empathy and a customer-service mindset, with a genuine interest in helping others get unstuck.
• A foundational understanding of common operating systems, business applications, and device administration.
• Strong organizational skills with the ability to manage multiple requests while maintaining clear and accurate documentation.
• Professionalism, discretion, and reliability when handling sensitive information.

Benefits

• Inclusive health, dental, vision, and life insurance plans
• Easy access to mental health benefits
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days
• 401(k) Savings plan with a generous company contribution (up to 5%)
• Paid parental leave
• Health Savings and Flexible Spending Account options
• Employee Assistance Program (EAP), LifeLock, Pet Insurance, and more