Client Service Specialist
Chaffin Luhana LLPPittsburgh, Pennsylvania, United States
Posted May 8, 2026
40000 - 45000 USD
Full Time
About the Company
Chaffin Luhana LLP is a plaintiffs-only national trial firm specializing in serious personal injury and mass tort cases. Founded on a mission of 'Doing Good by Doing Right™,' the firm represents individuals and families harmed by negligence or unsafe products, earning over $1 billion for clients and 1,200+ five-star reviews. With a diverse team including former prosecutors, defense attorneys, and social workers, Chaffin Luhana is known for its commitment to service both inside and outside the courtroom, through initiatives like the Chaffin Luhana Foundation.
Job Description
The Client Service Specialist role involves handling inbound and outbound calls, gathering critical case details, and determining whether to proceed with onboarding clients. The role requires excellent communication and organizational skills, attention to detail, and the ability to maintain confidentiality.
Requirements
- High School diploma or equivalent work experience
- Excellent organizational skills and attention to detail
- Superior verbal and written communication skills
- Professional demeanor and ability to provide outstanding customer service
- Ability to maintain confidentiality
- Exceptional communication and interpersonal skills
- Problem-solving mindset and ability to identify process improvements
- Excellent analytical skills and a keen eye for detail
- Excellent interpersonal skills, organizational skills, and time management skills
Benefits
- 401k Contributions
- Charitable Donations
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Reimbursement Account (HRA)
- Family / Dependent Care (DCR)
- Flex Spending Account (FSA)
- Tax-free Transit Commute (TRN)
- Discounted Parking (PKG)
- Paid Time Off (PTO)
- Sick Days
- Celebration of public holidays
- Casual Dress
- Enhance Your Skills
- Learn How You're Wired
- Time Management
- Free Workouts
- Recognition at the Firm
