Support Engineer
ChalkCentral Java, Indonesia
Posted September 24, 2025
Full Time
About the Company
Chalk is a K-12 education software company that integrates curriculum, instruction, and assessment to provide real-time insights for educators. Offering comprehensive solutions including digital curriculum management, online assessment tools, and pedagogical support, Chalk serves schools from independent to national networks, impacting millions of students through data-driven academic strategies.
Job Description
Chalk is building a data platform to power machine learning applications. They are seeking a Support Engineer to provide frontline technical support to customers, helping them troubleshoot and optimize their Chalk platform usage. The role offers an opportunity to deeply understand technology, collaborate with engineering teams, and impact customer satisfaction.
Requirements
- Provide front-line technical support to Chalk customers
- Diagnose and resolve technical issues
- Collaborate with Engineering on complex issues
- Develop product knowledge
- Document solutions and create knowledge base articles
- Identify improvements to product reliability and usability
- Bachelor's degree in Computer Science or equivalent
Benefits
- Comprehensive medical, dental, and vision insurance
- Flexible Spending Account
- Health Savings Account
- Expert Healthcare Guidance
- Retirement savings
- Company holidays
- Personal time off
- Equity package