Service Desk Support Analyst

We are looking for a Service Desk Support Analyst to join our national Service desk team who is passionate about customer service, enjoys solving problems, and wants to build a long-term career in technology within a supportive, high-performing environment.

Requirements

• 2+ years’ experience in a service desk or technical support role
• Practical experience working within ITIL-aligned service environments
• Strong customer service mindset with the ability to remain calm under pressure
• Active Directory and user provisioning
• Azure / cloud-based identity and services
• Microsoft Teams and collaboration tools
• Desktop hardware, printing, and peripheral support
• Networking fundamentals (LAN, VPN, TCP/IP)

Benefits

• Mobile Phone subsidy
• Broadband Subsidy
• Wellness benefits
• Flexible, people-focused workplace