Customer Experience Specialist

Customer Experience Specialist role delivering top-tier customer experience by serving as key connection between customers and manufacturing, handling inquiries, coordinating inventory and shipping, and using product knowledge and communication skills to keep operations smooth and customers satisfied.

Requirements

• Associates Degree or three years of experience in a customer facing role (sales, customer service, or marketing).
• Two years’ experience using ERP systems/company database systems and entering and managing orders.
• A track record of partnering with Sales and customers to increase customer dependency, customer satisfaction and overall customer success.
• Skilled in prioritizing highest critical tasks and an ability to plan steps to achieve objectives.
• Ability to solve problems and make sound decisions within set parameters.
• Excellent verbal and written communication skills requiring tact and discretion.
• Demonstrated customer service experience to handle multiple tasks simultaneously in a fast-paced environment.
• Strong analytical skills to gather data from multiple sources and report findings.
• Strong interpersonal and relationship building skills.
• Proficient in the advanced features of Microsoft Office software products; specifically excel and the ability to do customized reporting.

Benefits

• Comprehensive health, dental, and vision benefits
• 401(k) plan with employer matching and profit sharing
• Company-paid life insurance
• Disability coverage
• Paid time off (PTO)