Sales Operations Manager

We are recruiting a Sales Operations Manager to own the pulse, rhythm and operational discipline of the sales organisation across Charterhouse and Symity. This is a high-impact, demanding role at the centre of the commercial engine — responsible for pipeline integrity, forecasting accuracy, sales performance insight, operational cadence, and day‐to‐day engagement with sales leadership.

Requirements

• Own and maintain end‐to‐end pipeline governance across all sales teams
• Drive pipeline hygiene, deal progression and stage discipline
• Produce accurate weekly, monthly and quarterly forecasts, highlighting risk, slippage and upside
• Produce clear, high-quality reporting for senior leadership covering pipeline performance, forecast vs actuals, conversion rates, velocity and win/loss trends, individual and team performance metrics
• Work day-to-day with Sales Directors
• Act as a constructive challenger — pushing for accuracy, discipline and accountability
• Define, enforce and continuously improve sales processes and operating cadence
• Own and optimise the sales technology stack (e.g. CRM, forecasting, reporting tools)
• Track and report on vendor accreditations, certifications and training requirements

Benefits

• private healthcare
• Medicash cashback
• life assurance
• workplace pension
• cycle to work scheme
• employee assistance programme
• savings discount
• 20% EE discount