Sr. Manager, Workforce Management & Quality
CharterUPAustin, Texas, United States • Atlanta, Georgia, United States • Miami, Florida, United States • Denver, Colorado, United States
Posted February 25, 2026
100000 - 110000 USD
Full Time
About the Company
CharterUP is a rapidly growing company transforming the group transportation and mobility market with an AI native platform.
Job Description
CharterUP is a rapidly growing company transforming the group transportation and mobility market with an AI native platform. The Senior Manager, Workforce Management & Quality will own the operating system behind CharterUP's service floor, managing Team Leads and optimizing systems to ensure discipline, consistency, and efficiency as volume scales.
Requirements
- 7+ years of experience in Workforce Management, Service Operations, or Contact Center leadership
- Proven ownership of forecasting, capacity planning, and QA functions at scale
- Experience managing frontline leaders in high-volume environments
- Strong analytical skills with demonstrated success building operational dashboards and reporting
- Deep familiarity with Zendesk and Twilio Flex preferred
- Track record of driving measurable performance improvement through process and systems optimization
- Comfort operating in a high-growth, high-accountability environment
Benefits
- Comprehensive Health & Wellness
- Time Off to Recharge
- Financial Peace of Mind
- Performance-Driven Culture
- Referral Rewards
- Planning for the Future
- Top-Tier Tech