Checkr is seeking a dynamic Enterprise Customer Success Manager to join the Truework team. The primary goal of a Truework CSM is to ensure that Truework meets and exceeds the needs of our customers, helping them achieve their organizational goals through the use of our solution.
Requirements
- Own Customer Success responsibilities for 30-40 Enterprise accounts (ACV ranging $50k-$500k)
- Perform initial onboarding and ongoing training of customer accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycle
- Facilitate customer contract renewal
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
- Serve as the income & employment subject matter expert (SME) providing guidance and addressing challenges on the implementation of Truework and ongoing use of our service in their processes
- Perform periodic customer success reviews that unpack account performance, track milestone progress, and expand the use of Truework throughout the account
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework
- Review customer usage patterns to gather insights, provide guidance and highlight risk
- Serve as the primary interface to manage and resolve any critical issues with the help of the Technical Support and Operations team
- Team player that provides expert customer insights to Sales for additional product and service growth opportunities, and to Product Management and Marketing on what innovation and continuous improvement is needed in the user experience, product capabilities/features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates.
- Exceed all performance targets, including increasing net retention and growth of customer volume
- Partner and strategize with Account Executives to identify/execute expansion opportunities
Benefits
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
