Support Engineer

Checkr is hiring a Support Engineer II to assist customers with technical issues in production, bridge support and engineering, and participate in a 24/7 on-call rotation. The role requires strong customer service skills and technical expertise, with a focus on creating world-class customer experiences.

Requirements

• 2+ years of experience in a customer-facing technical role in a SaaS company
• Hands-on experience with APIs and technical support for API products
• Strong communication skills and attention to detail
• High level of English proficiency
• Strong proficiency in SQL, basic understanding of engineering principles, and experience with observability tools

Benefits

• Learning and development allowance
• Competitive cash and equity compensation
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend