Member Experience Specialist
Chevron Federal Credit UnionUnited States
Posted August 6, 2025
42024 - 57783 USD year
Full Time
About the Company
Chevron Federal Credit Union, founded in 1935 and headquartered in Concord, California, is a member‑owned not‑for‑profit credit union with over $4.8 billion in assets and 130,000 members worldwide. It offers a full suite of financial products—including home, auto, and personal loans, and high‑yield checking and savings accounts—while prioritizing financial wellness over product sales. The organization distinguishes itself through personalized member service, a “can‑do” culture that supports generous paid leave and long‑term employee retention, and a commitment to community enrichment through scholarships and educational programs. With branches in seven states and a reputation in the top 1 % of U.S. credit unions, CFCU combines deep financial expertise with a member‑first philosophy to build lasting relationships.
Job Description
We are looking for a Member Experience Specialist to deliver excellent member experiences by responding to member inquiries and building high-value member relationships. This role is perfect for someone who is passionate about advocating for people and has exceptional interpersonal and problem-solving skills.
Requirements
- 2 to 5 years' call center experience
- High school diploma, GED, or equivalent
- Ability to write and speak effectively in English
- Ability to actively listen and match sense of urgency
- Basic math skills including the ability to compute rates, ratios, and percentages
- Maintains complete confidentiality of member, employee, and Credit Union information
- A high percentage of attendance is an essential function of this position
- Proficient in the use of basic applications in a Windows-based environment
- Familiar with Customer Relationship Management (CRM) and document storage systems
Benefits
- Bonus/incentives for all regular employees
- 401(k) with 8% company contribution
- Medical, dental, and vision insurance for employees and dependents paid at 80%
- PTO and paid sabbaticals
- Tuition reimbursement
