Senior IT System Support Analyst

The Senior IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products, collaborating with cross-functional teams, and implementing updates or patches.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 5 - 8 years of experience
• At least 5 years of proven experience as an IT System Support Analyst or similar role
• Skilled in supporting internally developed software
• Skilled in implementing and supporting vendor software packages
• Skilled in troubleshooting and resolving software issues
• Skilled in database management and query languages (e.g., SQL)
• Experience implementing cybersecurity best practices in application support
• Skilled in testing methodologies and applying multiple levels of testing
• Experience working in a geographically distributed team following DevOps practices and agile methodologies
• Excellent business analysis, problem-solving, and analytical skills, and attention to detail
• Excellent communication and interpersonal skills, as well as being customer service-oriented