IT Support Associate

Children are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy. Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs. At the Child Development Institute (CDI), we are passionate about helping our communities’ most vulnerable members and their caregivers. Joining us now is a rewarding opportunity to be part of an organization that is built on a legacy of more than 100 years of helping children and families.

Requirements

• Provide Level 1 and Level 2 technical support across multiple locations, with a focus on Microsoft 365, Azure Active Directory (Azure AD) user and license administration, endpoint configuration through Intune, and SaaS platform support
• Troubleshoot and resolve end-user issues across hardware, operating systems (Windows, macOS, Linux), Microsoft 365 applications, SaaS platforms, and network connectivity
• Manage cloud environments, including Microsoft 365 services, Azure AD, and Intune
• Oversee device and access lifecycle management, including onboarding and offboarding, device preparation, user account provisioning, access administration, and inventory management
• Support SaaS platforms and enterprise applications, including user setup, configuration, and access troubleshooting
• Assist with network and infrastructure support, including LAN and wireless infrastructure, Windows Server tasks, and Linux-based system preparation

Benefits

• Flexible hours in a planned program environment
• A focus on cross-disciplinary collaboration and knowledge sharing
• Ongoing professional development opportunities