Senior Customer Success Manager
ChocoParis, Ile-de-France, France
Posted April 9, 2026
Full Time
About the Company
Choco was founded in 2018 in Berlin. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company.
Job Description
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. As a Senior Customer Success Manager, you will take full ownership of the post-sales relationship for a portfolio of strategic accounts, driving retention, expansion, and long-term value.
Requirements
- 5-7+ years of experience in Customer Success, Account Management, or similar roles in SaaS or tech
- Experience managing complex, multi-stakeholder enterprise accounts with technical understanding of complex products
- Strong commercial mindset combined with structured, reliable execution and ability to navigate ambiguity and operate in high-pressure environments
- Strong communication skills in French and English (Spanish or Italian is a plus)
Benefits
- Work cross-functionally on high-impact, complex challenges
- Join a mission to digitize the food supply chain and reduce food waste, and help define how Customer Success scales in an AI-first company
