Senior Customer Success Operations Manager

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post-sales revenue engine.

Requirements

• Own and elevate renewal, churn, and expansion forecasting to increase leadership confidence in revenue projections
• Redesign and optimize Salesforce architecture impacting contracts, renewals, and lifecycle reporting
• Establish clear metric definitions and governance standards, and translate reporting into actionable insights that drive measurable impact for CS teams
• Enable CS leadership and CSMs to effectively use forecasting and reporting by embedding data literacy, clear operating rhythms, and practical guidance into daily execution
• Partner with Finance to improve revenue hygiene and strengthen forecasting alignment
• Drive prioritization and alignment with Systems to unlock high-impact operational improvements
• Build scalable processes that increase efficiency and create clarity across Customer Success
• Lead cross-functional initiatives from diagnosis through implementation and adoption, ensuring changes stick

Benefits

• Equal opportunity employer
• Diverse and inclusive workplace
• Committed to accessibility