Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post-sales revenue engine.
Requirements
- Own and elevate renewal, churn, and expansion forecasting to increase leadership confidence in revenue projections
- Redesign and optimize Salesforce architecture impacting contracts, renewals, and lifecycle reporting
- Establish clear metric definitions and governance standards, and translate reporting into actionable insights that drive measurable impact for CS teams
- Enable CS leadership and CSMs to effectively use forecasting and reporting by embedding data literacy, clear operating rhythms, and practical guidance into daily execution
- Partner with Finance to improve revenue hygiene and strengthen forecasting alignment
- Drive prioritization and alignment with Systems to unlock high-impact operational improvements
- Build scalable processes that increase efficiency and create clarity across Customer Success
- Lead cross-functional initiatives from diagnosis through implementation and adoption, ensuring changes stick
Benefits
- Equal opportunity employer
- Diverse and inclusive workplace
- Committed to accessibility