Application Support Engineer

This Application Support Engineer role is focused on providing application delivery support to meet global business needs. Key responsibilities include triage, prioritization, incident resolution, process improvement, and compliance. The role involves regular reporting and participation in process planning and coordination.

Requirements

• Provide, improve, and enhance stability of supported IT application.
• Monitor Application service level compliance.
• Drive for operational excellence of business-as-usual processes.
• Adhere to compliance policies and enforce operation procedure
• Identify, assess and manage risks to the success of business-as-usual processes.
• Participate in the planning and coordination of Change Requests and Fixes.