Application Support Engineer I

The Application Support Engineer works with Outseer customers to ensure rapid identification, ownership, and resolution of application-level issues. The role involves communicating updates back to the customer and partnering with other technical teams to document bugs, perform regression testing, and ensure successful application installations.

Requirements

• Act as the primary technical liaison between customers and other departments to resolve application issues.
• Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization.
• Develop, document, mentor, and train others in support procedures for application-related triage and problem solving.
• Collaborate with Customer Support, Escalation Engineering, and Cloud Operations to identify high priority application issues.
• Guide Support Analysts in researching, resolving and documenting customer server issues.

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and professional development