Service Specialist

Combined Insurance is seeking a Service Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

Requirements

• Act as first point of contact for all incoming employer-client & agent calls on the Service phone line.
• Consistently meets or exceeds expectations for departmental standards related to customer satisfaction, quality, average handle time, auxiliary time, after call work and other KPI’s.
• Provide on-going support to clients to ensure all questions or tasks are handled timely and professionally.
• Maintain customer records, update admin systems, and ensure accurate and detailed documentation of account or policyholder updates/changes or interactions.
• Develop and maintain a trust-based & positive relationship and rapport with internal and external clients.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses