Customer Support and Risk Operations Agent
CITCON USA LLCMalaysia
Posted March 6, 2024
Full Time
About the Company
CITCON USA LLC is a fintech platform founded in 2015 that connects businesses with over 100 mobile wallets and alternative payment methods to enable seamless global commerce. With offices across the US, Canada, Europe, and Asia, CITCON processes billions of dollars in transactions for major brands while offering innovative solutions like multi-wallet integrations and QR code payments. Backed by leading investors, CITCON's focus on security and scalability makes it a key player in the global payment industry.
Job Description
Citcon, a rapidly growing fintech platform, seeks a Customer Service and Risk Operations Executive to manage customer inquiries and mitigate operational risks. The role involves handling inquiries, providing tech support, collaborating with teams, and monitoring transactions for potential risks. The ideal candidate possesses strong customer service and risk management skills with excellent communication and problem-solving abilities.
Requirements
- Bachelor's degree/Diploma or more than 3 years of working experience in a similar field
- 2 years of experience in customer service and/or risk management, preferably in the payments or fintech
- Bilingual Mandarin & English preferred
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Ability to work independently and collaboratively
- Strong analytical skills
