Systems Specialist

ATM Service Center Analyst, responsible for ATM monitoring and comprehensive ticket management of Citibank's ATMs, providing excellent customer service and resolving issues.

Requirements

• Strong communication skills in English, both verbal and written
• Ability to work various shifts, including 2nd and 3rd shifts
• Analytical thought processes to resolve issues in complex situations
• Ability to manage multiple issues concurrently in a fast-paced environment
• Prior experience in a call center and customer service environment