ATM Service Center Analyst, responsible for ATM monitoring and comprehensive ticket management of Citibank's ATMs, providing excellent customer service and resolving issues.
Requirements
- Strong communication skills in English, both verbal and written
- Ability to work various shifts, including 2nd and 3rd shifts
- Analytical thought processes to resolve issues in complex situations
- Ability to manage multiple issues concurrently in a fast-paced environment
- Prior experience in a call center and customer service environment