Head of Real-Time Safety Operations
CitizenNew York, New York, United States
Posted May 1, 2026
200000 - 240000 USD
Full Time
About the Company
Citizen is the leading public safety app in the U.S., offering real-time 911 alerts with live stories and user-generated content to empower communities. Its flagship products, Citizen Premium and Citizen Plus, provide advanced features like 24/7 digital guardianship, police/fire radio access, and personalized alerts, making it a distinctive player in consumer safety technology.
Job Description
Citizen is seeking a Head of Real-Time Safety Operations to lead the systems and teams responsible for monitoring, processing, and distributing 30,000+ real-time public safety incidents daily to millions of users on Citizen. The role oversees Citizen’s largest team, the Real-Time Safety Operations (RTSO), which ingests public safety data, evaluates incidents, and delivers real-time alerts to millions of users.
Requirements
- 10+ years leading large-scale operational organizations in real-time or mission-critical environments.
- Experience managing high-throughput operational systems and distributed teams.
- Strong understanding of public safety communications, emergency response systems, or real-time information platforms.
- Experience working with product, engineering, and data science teams to build operational technology and AI-enabled systems.
- Ability to lead organizations operating in high-pressure, real-time environments.
- Exceptional judgment when communicating sensitive or complex public safety incidents.
Benefits
- Competitive salary
- Equity
- Full benefits package
- Unlimited PTO
- Up to 14 weeks paid parental leave (for all parents)
- Monthly tech stipend
- Free mental health support
- Hybrid work environment + catered lunches (NYC HQ)
