Call Center Supervisor

The Collections Business Tax Unit is seeking a detailed-oriented, self-motivated, and proactive individual to serve as a Call Center Supervisor. The selected candidate will be actively involved in the resolution of in-bound calls, for all debt types assigned to the Collections division, requests for installment agreements, and resolution of other business tax related in-bound calls.

Requirements

• Baccalaureate degree from an accredited college
• Three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty
• Ability to work in a call center environment, resolving disputes and discrepancies, and providing guidance to staff

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off