Senior Manager, Customer Support

Join our mission to provide governments with exceptional experiences so they can do the same for their communities! As a Senior Manager, Customer Support at Clariti, you’ll lead the Support function to take it to the next level, sharpening premium support programs, building out knowledge programs, introducing AI into daily workflows, and scaling a support experience that our customers can count on.

Requirements

• 5+ years in a post-sale technical leadership role at a SaaS company
• 5+ years of experience supporting an Enterprise SaaS platform with complex, highly configured customer environments
• 3+ years of direct experience in incident response or escalation management leadership

Benefits

• Competitive compensation package
• Well-deserved time off
• Benefits to keep you and your family healthy