End User Support Lead

We have a fantastic opportunity for a End User Support Lead to join our EMEA team in London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community.

Requirements

• Previous experience within an IT Support role.
• Previous experience within an IT Support Team leadership role.
• Good knowledge of ServiceNow ITSM.
• Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
• Excellent communication skills, able to provide technical support over the telephone, chat, or face to face.
• Professional manner with a strong work ethic.
• Good problem-solving skills, with a solution focused approach.
• Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
• Ability to multitask effectively during busy times and remain calm during stressful situations.
• A team player who can work within a framework of procedure and policies.
• Self-motivated and able to use initiative.
• Flexible and willing to work outside of the core hours if necessary.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance