Sr. Client Success Manager (Philly/VA/Raleigh-Durham)

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory, ensuring successful onboarding, driving adoption, and promoting long-term satisfaction and expansion. The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

Requirements

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability
• Onboard and adopt Cleerly solutions
• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Benefits

• Paid benefits
• Employee perks