Vice President and Chief Patient Experience Officer
Cleveland ClinicCleveland, Ohio, United States
Posted April 3, 2026
Full Time
About the Company
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Abu Dhabi Cleveland Clinic Canada Cleveland Clinic Florida Cleveland Clinic London Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
Job Description
Cleveland Clinic is seeking a dynamic and experienced leader to serve as Vice President and Chief Patient Experience Officer. This is a key role in driving a positive care-seeker experience across the enterprise.
Requirements
- Master’s degree in healthcare or related field, or other advanced degree in clinical field (medicine, nursing or other clinical area)
- Certified Patient Experience Professional (CPXP) or equivalent certification within one year of hire
- A minimum of 15 years of related healthcare leadership – ideally with deep experience in healthcare, technology or consumer service industries
- A minimum of five years of direct leadership experience
- Must have proven track record of creating and operationalizing successful strategic patient/customer trust and experience strategies that drive stakeholder engagement and organizational objectives
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
