Customer Success Manager

Customer Success Manager role at Clio, empowering large law firms to develop tailored solutions for managing their work processes through the cloud. Building and maintaining client relationships, leading onboarding and implementation, providing expert guidance, engaging proactively, analyzing data and reporting insights, advocating for the customer, driving renewals and expansion, and developing educational resources.

Requirements

• Transparent passion and enthusiasm for your work
• Excellent written and verbal communication skills
• Proven stakeholder management and relationship building skills
• Proactive problem solver with a customer centric mindset and consultative approach
• Technical aptitude and ability to quickly learn and understand complex software solutions
• A self-starter who pays attention to detail and has a passion for continuous learning

Benefits

• Competitive, equitable salary
• Flexible hybrid work environment
• 25 days holiday + bank holidays
• Private Healthcare with Life Insurance & Critical Illness cover
• Pension contribution
• Professional development and growth options
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years