Team Lead, Customer Success Manager
ClioDublin, Ireland
Posted December 23, 2025
72400 - 108600 EUR
Full Time
About the Company
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Job Description
Clio is seeking a Team Lead, Customer Success Manager to lead a high-impact team in EMEA, shaping the future of customer journey and driving retention, adoption, and growth for Clio's diverse regional portfolio.
Requirements
- 2-3+ years leading Customer Success Managers or Account Managers preferably within SaaS
- A proven passion for people management and a track record of coaching individuals towards KPIS
- Strong analytical skills with the ability to interpret data to drive strategy and solve complex business problems
- The ability to articulate technical concepts and product value propositions with clarity and impact
- A collaborative mindset with the ability to influence cross-functional teams (Product, Sales & Ops)
- A healthy obsession for customers, and an incessant drive to innovate
- Ability to travel as needed for client visits and regional events
Benefits
- Competitive, equitable salary with top-tier health benefits and dental coverage
- Hybrid work environment
- Flexible time off policy
- Pension contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
