Intermediate Customer Support Specialist
ClioVancouver, British Columbia, Canada • Toronto, Ontario, Canada • Calgary, Alberta, Canada
Posted February 10, 2026
62100 - 83900 CAD
Full Time
About the Company
Clio is a student-led initiative which strives to acquire students with various vital skills equipped to help them advance in their careers. It hosts weekly sessions that aim to develop technical skills and securing internships. Want to be an analyst? Clio is always open for applications which can be submitted throughout the website. Clio’s WhatsApp Group Chat: https://chat.whatsapp.com/IgR08eMlQfo3suyjpKQowz Contact us: [email protected]
Job Description
We are seeking an Intermediate Customer Support Specialist to join our Customer Support Team in our Burnaby, Calgary or Toronto offices. The ideal candidate is a collaborative team player who shares knowledge generously, innovative, and technically adept, with a strong customer focus and experience with web-based/SaaS applications.
Requirements
- Handling inbound requests via phone, chat, and email
- Mastering Clio products, including core platforms and AI-powered solutions
- Troubleshooting and resolving issues with Technical Escalations, Product, and Customer Success teams
- Sharing knowledge with peers through coaching and consultations
- Mentoring new hires to ensure proficiency with Clio values, product, and workflows
- Promoting self-help resources and driving client engagement
- Making proactive recommendations of additional Clio products that could benefit the customer
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Hybrid work environment
- Flexible time off policy
- RRSP matching and RESP contribution
- $2000 annual counseling benefit
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
