1st Line Support Engineer

Role Overview

As a 1st Line Support Engineer, you will provide 1st line support to end users, log customer tickets, and support a wide range of Microsoft products. You will work as a key member of a close-knit team and be responsible for managing critical incidents and building relationships with colleagues to resolve issues.

What You Will Do

Provide 1st line support to end users, log customer tickets, and support a wide range of Microsoft products. Effectively and efficiently manage critical incidents and build relationships with colleagues to resolve issues.

Why It Might Be a Fit

This role is ideal for someone with a customer-centric nature, a mindset to always be learning, and the ability to work well in a team. The company offers personalized training plans and technical professional development paid for, as well as a range of benefits including private health and dental care, 1.5-hour lunch breaks, and 25 days annual leave entitlement.

Requirements

• Prior experience in a 1st Line role previously for an MSP
• Working knowledge of Microsoft technologies including Azure, Office 365, Intune and SharePoint
• Basic Active Directory knowledge
• Knowledge of server technologies including SCCM, WSUS, Hyper-V
• Customer Centric nature
• Ability to work well as a key member of a close-knit team

Benefits

• Private Health & Dental Care
• 1.5-hour lunch breaks for an exercise lunch once a week
• Cycle to work Scheme
• 25 Days Annual Leave entitlement + bank holidays (with 3 discretionary days at Christmas)
• Personalized training plans and technical professional development paid for