2nd Line Support Engineer (Onsite)

Role Overview

Join a fast-paced environment where learning and development are prioritized, with lucrative incentives on offer. As a 2nd Line Service Desk Engineer, you will provide technical software, hardware, and network problem resolution onsite to prestigious clients.

What You Will Do

Perform problem diagnosis, guide users through step-by-step solutions, and provide technical solutions in a user-friendly, professional manner. You will also facilitate one-to-one end user training and maintain site technical documentation.

Why It Might Be a Fit

This role requires a dynamic individual with technical skills in Windows Server Platforms, Microsoft Exchange Online, Office 365, PC/Server Hardware, AD + AAD, DNS, and VMWare. You will take responsibility for your continual professional development and ensure up-to-date industry and technical knowledge.

Requirements

• Ability to configure, troubleshoot issues using Windows Server Platforms
• Microsoft Exchange Online + Server experience
• Office 365 experience (SharePoint, Teams, Onedrive etc)
• PC/Server Hardware experience – ability to diagnose and upgrade, both hardware and firmware on PC’s – understanding of Raid configurations, iLO, on servers
• AD + AAD – configure new users, new OU’s, configure sites and services, resolve
• DNS – running through the Active Directory based DNS structure to ensure domain entries exist for Domain Controllers, Services and devices. Troubleshooting name resolution issues on endpoints using standard tools
• VMWare – ESXi and Vcenter, Site Recovery Manager, NSX

Benefits

• Paid certifications
• Excellent Benefits package