Support Engineer

Role Overview

Join a successful Microsoft Partner with a deep product knowledge of Microsoft Technologies and over 16 years Microsoft Expertise. The team fosters growth for all members, allowing them to continually learn new things and take new opportunities.

What You Will Do

Answer calls and emails, work with the 2nd line team, maintain knowledge base, update customers, and provide reports and statistical analysis.

Why It Might Be a Fit

Must hold or be able to successfully achieve NPPV3 and SC Security clearance. Able to evidence excellent customer service skills and possess a passion for IT.

Requirements

• Must hold or be able to successfully achieve NPPV3 and SC Security clearance
• Able to evidence excellent customer service skills
• Possess a passion for IT
• Knowledge of the ITIL ServiceDesk environment
• Excellent and demonstrable documentation ability
• Minimum of 2-3 years 1st Line Service Desk experience
• Experience in working with 3rd parties and triaging priorities

Benefits

• Birthday Leave
• Private medical cover with mental health and dental upgrade
• Employee Discounts