Senior Support Engineer

Role Overview

Join a successful Microsoft Partner with a deep product knowledge of Microsoft Technologies and over 16 years Microsoft Expertise. The team fosters growth for all members, allowing them to continually learn new things and take new opportunities. They are seeking a Senior Support Engineer to join their team of experienced engineers working across large-scale enterprise clients.

What You Will Do

Answer calls and emails, work with the 2nd line team, maintain a knowledge base, update customers, and provide reports and statistical analysis.

Why It Might Be a Fit

You will have access to industry-leading benefits, focused career progression plans, and continued investment into MS Accreditations and training programmes.

Requirements

• Must hold or be able to successfully achieve and maintain NPPV3 with SC
• Able to evidence excellent customer service skills
• Possess a passion for IT and keen to progress
• Knowledge of the ITIL ServiceDesk environment
• Excellent and demonstrable documentation ability
• Working knowledge of Windows 11 and 10 Operating Systems
• Solid understanding and ideally qualified in extensive use of Office products
• Minimum of 2-3 years 1st Line Service Desk experience
• Experience in working with 3rd parties and triaging priorities

Benefits

• Birthday Leave
• Private medical cover with mental health and dental upgrade
• Employee Discounts