Senior IT Support Engineer

Role Overview

As a Senior IT Support Engineer, you'll play a pivotal role in SME level technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings.

What You Will Do

Provide senior-level technical support for end-user compute and associated software products. Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs). Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution.

Why It Might Be a Fit

To excel in this role, you should possess the following: Certification and Experience: MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding: Essential understanding of ITIL principles (ITIL qualification preferable).

Requirements

• MCDST certification or equivalent
• Demonstrated ability to act as a technical lead within a team
• ITIL Understanding
• PC hardware and software
• Audio Visual Equipment
• Printers
• Networking
• Microsoft suite
• Citrix
• Active Directory
• Antivirus solutions
• Microsoft Cloud technologies (Endpoint Manager, Azure)

Benefits

• First class training and development opportunities
• Inclusive environment for all employees
• Equal opportunity employer