Senior Technical Support Engineer, Application Performance
CloudflareAustin, Texas, United States
Posted February 13, 2026
Full Time
About the Company
Cloudflare is a highly ambitious, large-scale technology company with a soul, dedicated to helping build a better Internet.
Job Description
Cloudflare is hiring a Senior Technical Support Engineer to work with the Customer Support Team, resolving complex issues and providing technical assistance across various channels. The role involves owning technical challenges, maintaining clear communications, and providing feedback on product improvements.
Requirements
- 5-7 years of experience working in a technical Customer Support role supporting large enterprise and SMB clients
- Excellent written and verbal communication skills
- Self-driven and comfortable learning new technologies and systems on an ongoing basis
- Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
- Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
- Strong understanding of HTTP reverse proxying, caching, and load balancing
- Experience using Linux and associated command line tools, including curl, dig, traceroute, openssl, git, etc.
- Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- Experience installing and configuring web servers like Apache, Nginx, and/or IIS
Benefits
- Flexible work schedule
- Opportunities for professional growth and development
- Access to advanced technology and tools
- Collaborative and dynamic work environment
