Technical Support Engineer, Application Performance
CloudflareAustin, Texas, United States • Mexico City, Mexico
Posted February 13, 2026
Full Time
About the Company
Cloudflare is a highly ambitious, large-scale technology company with a soul, dedicated to helping build a better Internet.
Job Description
Cloudflare is looking for a Technical Support Engineer to join their Customer Support Team. The role involves working directly with customers and cross-functional teams to tackle technical challenges, gaining hands-on experience with Cloudflare's products, and developing valuable technical and professional skills. The team is dedicated to resolving complex issues and providing technical assistance across various channels, including phone, email, chat, and social media.
Requirements
- 3-5 years of experience working in a technical Customer Support role
- Self-driven and comfortable learning new technologies and systems on an ongoing basis
- Excellent written and verbal communication skills
- Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
- Experience using Linux and associated command line tools
- Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- Experience installing and configuring web servers like Apache, Nginx, and/or IIS
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
