Helpdesk Technician III

Helpdesk Technician III at Cloudforce in National Harbor, Maryland. Responsibilities include advanced troubleshooting, incident management, and problem-solving using ServiceNow.

Requirements

• 3+ years of IT support experience with exposure to advanced troubleshooting or escalation
• Hands-on experience with Microsoft Azure (M365, Intune, Entra ID, or similar)
• Working knowledge of ServiceNow or a comparable ITSM platform
• Some scripting or automation experience (PowerShell, Python, or Bash)
• A strong communicator who stays composed under pressure

Benefits

• Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents
• Paid parental leave, including adoption and foster care placement
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentives opportunities to earn more PTO!)
• 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO
• 401K savings plan and education reimbursement
• 24/7 access to a modern gym with Tonal and Peloton