Helpdesk Technician III

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider looking to add a Helpdesk Technician III to their team. The ideal candidate will have a detailed understanding of diverse IT systems and apply that understanding to provide support to CyberSheath customer's systems, networks, and applications.

Requirements

• Minimum 4+ years working for a Managed Service Provider (MSP)
• Minimum of 7+ years’ experience working on an Information Technology Helpdesk using remote support tools
• Experience with Microsoft Windows desktop and server operating systems
• Experience with Microsoft Office 365 / Azure administration
• Proficiency with Microsoft Server Active Directory / Group Policy
• Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
• Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) Matching
• Paid time off