Helpdesk Technician II

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider looking to add a Helpdesk Technician Level II to their team. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications.

Requirements

• Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
• Provide day-to-day operational support for Desktop and Server Operating Systems, Networking Devices, Line of Business Applications, and Mobile Devices

Benefits

• Generous Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Flexible Spending Account
• Employee Assistance Program