Helpdesk Technician I

Helpdesk Technician I position at CyberSheath Services International LLC, a rapidly growing Security and IT Managed Services Provider. The role involves providing technical support for client IT systems, managing client IT system infrastructure, and providing excellent customer service.

Requirements

• Minimum 1+ years working for a Managed Service Provider (MSP)
• Minimum of 3+ years' experience working on an Information Technology Helpdesk using remote support tools
• Ability to provide exceptional customer service in all situations
• Strong troubleshooting, problem-solving, and verbal/written communication skills
• Experience with Microsoft Windows desktop and server operating systems
• Experience with Microsoft Office 365 / Azure administration
• Proficiency with Microsoft Server Active Directory / Group Policy
• Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
• Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance